The Shrava Delivery Assurance Commitment
Accountability Built Into Every Engagement.
Draft — subject to legal review. This page summarises intended commercial terms. The signed service agreement governs every engagement.
We believe our clients should know exactly what they're paying for. Every Shrava Revenue Growth engagement includes clearly defined deliverables, transparent reporting, agreed qualification standards, and a documented quality-review process.
When delivered work materially falls short of agreed standards, we work to correct the deficiency at no additional charge, subject to the service agreement.
We don't promise that every prospect will buy. We commit to disciplined execution, meaningful qualification, and clear visibility into the work performed.
Transparent Execution
Clients receive agreed progress reports outlining campaign activities, responses, meetings and next steps.
Approved Targeting
ICP criteria, target accounts and messaging principles are approved before significant campaign execution.
Quality Accountability
Materially defective research and campaign deliverables are reviewed and corrected at no additional charge under the agreement.
Commercial Clarity
Pricing, deliverables, milestones, client dependencies, cancellation terms and applicable remedies are documented before launch.
Qualified Meeting Standards
A qualified attended meeting is a conversation where:
- 01The prospect's company matches the approved ICP.
- 02The prospect holds an agreed buyer or influencing role.
- 03The prospect knowingly accepts a relevant commercial discussion.
- 04The meeting actually takes place.
- 05The conversation runs for at least 15 minutes.
- 06The opportunity does not violate agreed account exclusions.
- 07Meeting details and context are documented.
A meeting that is scheduled but never attended does not count as a completed meeting.
A qualified meeting does not imply that the prospect will purchase.
Invalid meetings may be replaced when the signed agreement requires this, subject to the agreed scope and remedy process.
Contractual Remedies
- Material non-delivery is handled under documented service-remedy terms.
- Shrava has an agreed opportunity to correct service deficiencies.
- Corrective work is provided at no additional charge where applicable.
- Unresolved material breaches may qualify for termination or proportionate contractual remedies.
- Any applicable refund or fee adjustment is governed by the signed agreement.
- Shrava does not automatically refund campaign fees because prospects fail to respond, accept meetings, or purchase.
- There is no universal revenue, ROI or meeting-volume guarantee.
- Customer responsibilities, approvals and campaign dependencies are documented.
How the First Meeting Test payment works
The First Meeting Test is a $995 pilot with a milestone-linked payment structure. It is not a money-back guarantee.
- A $295 campaign initiation payment is due at launch and is credited toward the $995 total.
- The $700 balance becomes payable only after an agreed qualified meeting has been attended.
- The target campaign period is up to 60 calendar days following formal launch.
- If no qualifying meeting is delivered in that period, the $700 is not payable and the engagement concludes unless both parties agree otherwise.
- The $295 remains payable for properly completed initiation and delivery work.
- Contractual remedies remain available for material failure to perform the agreed work.
- Eligibility is subject to passing a feasibility review and signing the agreed scope.